Most products list what they can do for you. For a self-custody inheritance system, the more useful list is the opposite one — because everything we cannot do to help you is also something nobody can do to harm you.
We cannot
- Recover your recovery phrase
We never had it. It was generated on your device and never transmitted.
- Reset your wallet or your access
There is no account, no password on a server, and nothing to reset.
- Move, freeze or seize your funds
We hold no signing authority over any address.
- Reverse a transaction
Solana is final. Nobody can undo a confirmed transfer.
- Release an estate early
The claim conditions are enforced by the on-chain program, which has no privileged caller.
- Delay or block a legitimate claim
Same reason. We are not in that path.
- Read your vault contents on our own
Items are encrypted on your device with keys split across separate parties. Our share alone reveals nothing.
- Change your heir or your timers
Owner-signed instructions only.
- See your balance history in any privileged way
We read the same public chain you do.
Which means
If you lose your recovery phrase and your device, the wallet is gone. There is no appeal. This is the price of nobody being able to take it from you. See backing up your recovery phrase.
If you send to the wrong address, the funds are gone. Check every transfer before approving it.
If your heir never accepts the role, nothing will ever transfer. We cannot force it, complete it on their behalf, or wave it through.
In a genuine emergency, nobody can accelerate a claim. Not with a death certificate, not with a court order, not with a grant of probate. The program cannot read documents.
We cannot help a grieving family who did not set this up in advance. If someone dies without an heir named and confirmed, their assets are unreachable in the ordinary way that unrecovered crypto is unreachable. Nothing about this product changes that after the fact.
Anyone who claims otherwise is lying
There is no recovery service, no special support tier, and no fee that unlocks a wallet. Every message offering one is a scam. See protecting yourself from scams.
What we can do
- Answer questions about how the system works.
- Help you read on-chain state and understand what it means.
- Fix bugs in the app.
- Explain the design honestly, including the parts that are not finished.
That last one matters. Read known limitations — it is the page we would least like you to skip.
Where the "we cannot" list is not yet absolute
One honest caveat. The asset path is enforced entirely on-chain, and the statements above hold there without qualification.
The vault release path involves our backend today: it holds one share of the split key material and performs the on-chain release check. That is why the row above says we cannot read your vault "on our own" rather than simply "cannot". The precise shape of that gap, and the work to close it, is in known limitations.