When something is wrong

Troubleshooting

Transactions that fail, balances that look wrong, timers that surprised you, and how to recover from each.

Transactions

2 pages

A transaction failed
Why Solana transactions fail, whether your funds moved, and what to do about each cause.
3 min
My balance looks wrong
Missing tokens, stale numbers, and the two balances that are supposed to be different.
2 min

Inheritance

2 pages

I missed my check-in
What to do when the timer lapsed, a claim started, or an estate finalized while you were unreachable.
3 min
My heir cannot accept
Why an acceptance is failing, and how to get the confirmation done.
2 min

Vault

1 page

A vault item will not open
Decryption failures, release refusals, and what each one actually means.
2 min

App

1 page

Notifications are not arriving
Getting the timer warnings working again — and what to rely on if they still do not.
2 min

Still stuck?

Tell us what you were doing and what you expected — never your recovery phrase, private key, or a vault passphrase. Nobody from Legacy Wallet will ever ask for those.

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