Work through these in order. The last one catches most cases that the first three do not.
1. Refresh, then check the chain
Pull down to refresh. Balances come from a Solana RPC endpoint that can be slow, rate-limited or briefly out of date.
If it still looks wrong, look your address up on a public block explorer. That reads the chain directly and settles the question. If the explorer agrees with the app, the app is right and something else is going on.
2. Is it in the inheritance vault?
This is the most common false alarm.
- Wallet balance
Held by your address. Shown on the portfolio.
- Inheritance vault balance
Held by the program account. Shown on the inheritance screen, not the portfolio.
Deposited assets genuinely leave your wallet. If a balance dropped by exactly the amount you deposited, nothing is wrong. See depositing assets for your heir.
3. Devnet or mainnet?
During the beta, inheritance runs on Solana devnet while ordinary holdings are on mainnet. The same address exists on both networks with entirely separate balances.
A devnet balance of test SOL and a mainnet balance of real SOL are both real — they are just different ledgers. Devnet tokens have no value and cannot be sold.
4. A token that is not showing
- Unlisted or unusual SPL tokens may lack public metadata and appear without a name or icon, or take a refresh to appear. The balance is on-chain either way and an explorer will confirm it.
- Sent on the wrong network. Assets sent from an Ethereum or Bitcoin address never arrive on Solana, and are generally unrecoverable.
- Sent to the wrong address. Check the sender's transaction. A transfer to a mistyped address cannot be reversed by anyone.
5. Value looks wrong, quantity looks right
Fiat values are estimates from public market data and can be stale, missing for illiquid tokens, or simply wrong for a token with no meaningful market. The token quantity is the fact; the price is a convenience.
6. Small amounts of SOL disappearing
Ordinary transaction fees, and occasionally the small rent deposit paid when a new token account is created. Both are normal and both are visible in your history.
Still wrong
Gather the address, the transaction signature if there is one, and what you expected to see, then get in touch. Never send a recovery phrase or a private key when reporting a problem — no diagnosis requires one.